Join Wrexham AFC - because history doesn’t write itself
The Role
The Hospitality & Events Assistant plays a central role in delivering outstanding food and beverage experiences across matchdays, conferences, private events, and academy/player dining.
This is a dynamic, hands-on role supporting both front-of-house service and event setup operations. The successful candidate will demonstrate professionalism, pride, and a team-first mindset - contributing to a seamless guest journey from preparation through to delivery and close-down.
Working across multiple areas of the Club, this role supports our united vision of elevating service standards and creating memorable experiences for supporters, guests, and players alike.
Main Responsibilities:
- Support the full lifecycle of matchday and event operations - including setup, service, reset, and breakdown.
- Assist in preparing hospitality lounges, dining spaces, and event areas to the highest presentation standards.
- Deliver professional food and beverage service during matchdays, conferences, executive dining, and events.
- Provide service support for academy and player catering as required, maintaining discretion and professionalism.
- Ensure all service areas are guest-ready, well-stocked, and presented with pride at all times.
- Deliver warm, engaging, and professional customer service, creating a welcoming environment for all guests.
- Demonstrate strong product knowledge and confidence when interacting with guests and fans.
- Uphold our Hospitality Basics - attention to detail, pride, energy, enthusiasm, work hard and be kind.
- Support colleagues during busy periods, ensuring service flows efficiently across all areas.
- Handle feedback constructively and escalate concerns appropriately.
- Take responsibility for maintaining cleanliness, organisation, and readiness across hospitality areas.
- Follow all food safety, allergen, and hygiene procedures in line with Club policy.
- Assist with stock rotation, replenishment, and equipment checks during setup and service.
- Use equipment safely and report any faults promptly to supervisors or management.
- Complete required paperwork accurately (temperature logs, checklists, timesheets, etc.).
- Attend team briefings and actively contribute ideas to improve service delivery.
- Support new or casual staff by modelling expected service behaviours.
About you
Experience and Qualifications required:
- Experience in hospitality, events, stadium, hotel, or restaurant environments (desirable).
- Level 2 Food Safety Certificate (desirable; training can be provided).
- Experience working in a fast-paced, customer-facing role.
- Flexible availability including evenings, weekends, and matchdays.
- Willingness to work across different Club locations and event types.
- Byddai hyfedredd yn y Gymraeg yn fantais amlwg
Person Specification:
Professional: Consistent, reliable, and well-presented.
Team-Focused: Works collaboratively and supports wider departmental goals.
Proactive: Takes initiative and ownership of tasks.
Curious & Development-Oriented: Open to learning new skills and broadening experience.
Positive & Energetic: Brings enthusiasm to both preparation shifts and live service.
Resilient: Calm and effective under pressure.
SAFEGUARDING RESPONSIBILITIES
- We are committed to ensuring everyone who engages with the Club [Academy] has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club [Academy] Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the [Academy and across the] Club [too].
- This post is subject to an Enhanced DBS Check
HEALTH & SAFETY RESPONSIBILITIES
- Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
- To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety.
EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES
- Hold a commitment to equality, diversity and inclusion in the workplace.
Why Work for Us
If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported and empowered to grow with fantastic benefits which include:
- Health Cash Plan
- EAP
- Enhanced holidays and long service days
- Enhanced pension
- Death in service
- Health and wellbeing time off
- Volunteering day
- Salary sacrifice benefits and retail discounts